Flood Mazda is the Best-reviewed Dealership by Mazda Shoppers in Rhode Island Wakefield, RI – 3/19/2026 – Flood Mazda has earned a 2026 Dealer of the Year Award from Cars.com, based on nearly 1.3 million consumer reviews submitted on the platform in 2025.¹ This prestigious award recognizes auto dealerships across the U.S. and Canada that consistently deliver an exceptional customer experience, exceeding consumer expectations in all facets of the dealership journey, including speed, transparency, trade-in, and financing. "Cars.com’s Dealer of the Year Award is a direct reflection of a dealership's unwavering commitment to customer satisfaction, and Flood Mazda has truly earned this recognition,” said Jamie Oldershaw, vice president of customer experience at Cars.com. “The voice of the customer, expressed through nearly 16 million total reviews on our platform² is the ultimate measure of success, and this award highlights the dedication of Flood Mazda to providing a seamless and exceptional car-shopping experience." Dealer of the Year honorees overwhelmingly demonstrate high levels of responsiveness to customer reviews. Nearly 90% of Dealer of the Year honorees actively respond to consumer reviews, compared to just 52% of non-winning dealerships.³ Cars.com Dealer of the Year Award Methodology The Cars.com Dealer of the Year Awards are presented annually to the top automotive dealers with 25 or more reviews based on the dealership’s average star rating and the total number of reviews written about the dealership during the 2025 calendar year, as well as management response rate to those reviews. ¹ Internal Cars.com data, total reviews captured Jan. 1-Dec. 31, 2025 ² Internal Cars.com data, total reviews on the platform, February 2026 ³ Internal Cars.com data, responsiveness to reviews, February 2026 About Cars.com Inc. Cars.com Inc. (NYSE:CARS) is a trusted audience-powered and data-driven technology platform that simplifies buying and selling cars. The flagship Cars.com marketplace connects millions of consumers to dealerships across the U.S., powering the car buying experience with artificial intelligence ("AI") shopping tools and comprehensive vehicle reviews and content. Our interconnected ecosystem of products enables dealers and OEMs to sell more cars by efficiently leveraging our marketplace, dealer websites, trade and appraisal tools, and proprietary in-market media solutions. Learn more at www.carscommerce.inc.
Flood Mazda Earns 2025 Cars.com's Rhode Island Mazda Dealer of the Year Award for Superior Customer Experience Across Rhode Island, Flood Mazda is Best-Reviewed by Mazda Shoppers Wakefield, RI - 8/2/2025 - Flood Mazda is awarded a 2025 Dealer of the Year Award in Rhode Island by Cars.com (NYSE: CARS). The Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that consistently exceed consumer expectations across all dimensions of the dealership experience, including speed, transparency, trade-in and financing experiences, and more. "Local dealerships are the backbone of the automotive industry, which is why our annual Dealer of the Year Awards highlight those who put in the work to provide excellent consumer experiences, and Flood Mazda stood out among its peers for providing a top-notch experience," said Jamie Oldershaw, Vice President of Customer Experience at Cars.com. "With more than 13 million reviews on Cars.com, shoppers are able to select the best dealership to work with while local dealers and automakers leverage these valuable insights to improve operations and meet the needs of consumers. Automakers that support transparency, responsiveness, and seamless transactions across their dealer networks contribute to an all-around superior experience." Nearly 90% of Dealer of the Year honorees actively respond to consumer reviews, compared to just 45% of non-winning dealerships. High levels of responsiveness and individual dealership employee accountability continue to be the top predictors of dealer success in the Dealer of the Year Awards. Nearly 60% of Dealer of the Year winning dealers also leverage Employee Profile Pages for their dealership staff, and more than 200,000 dealership employees received more than 1.4 million individual ratings last year. Dealers can track what consumers think of their business using Cars.com's Experience Report. Cars.com Dealer of the Year Award Methodology The Cars.com Dealer of the Year Awards are presented annually to the top automotive dealers with 25 or more reviews based on the dealership's average star rating, the total number of reviews written about the dealership during the 2024 calendar year, and the management response rate to those reviews. About Cars.com® Cars.com is the No. 1 most recognized automotive marketplace visited by nearly 30 million in-market consumers each month. Launched in 1998 and headquartered in Chicago, Cars.com empowers consumers with data, content, and digital tools driven by AI technology to make informed car buying and selling decisions and seamlessly connect with thousands of local dealerships nationwide. Cars.com is the flagship offering from Cars.com Inc. (d/b/a Cars Commerce, Inc.), an audience-driven technology company empowering the automotive industry that simplifies everything about buying and selling cars. Learn more at https://www.carscommerce.inc/. About DealerRater Founded in 2002, DealerRater reviews cover 44,000 U.S. and Canadian dealerships, including a network of more than 5,000 Certified Dealers, that reaches an audience of more than 34 million consumers each month.
